Terms & Conditions

Implicit Agreement

Any purchase of 9UP Ultimate apparel products is bound by the terms and conditions as laid out below.


Your team order will be delivered to you within 20 Business days after the payment of the order and also the approval of your setup sent by 9UP.

The four-week guarantee does not cover shipping delays occurring while in the hands of the last-mile delivery courier.

If the client is requesting new items on the same order this timeline will be affected to the new date.

Example: if 9UP chooses 2-day shipping and the expected delivery deadline is before 4 weeks, but the courier company delivers after 4 days and then falls outside the 4 week timeline, the four-week guarantee will not be valid.


We are well-equipped to provide design services for our clients, tailoring designs to align with its unique identity and requirements, covering various needs such as tournaments, special projects, and uniforms. Our design process, an exciting adventure for our creative team, involves a co-creation approach, starting with customer interviews to understand wishes and needs. The setup approval represents the final design stage before printing, crucial for ensuring the precise production of items. Once approved, no further adjustments can be made by the client.

Recognizing the complexity and time-consuming nature of the process, we bring attention to certain design limitations.

Design Assistance Limitations

  1. Design Fee: The initial design fee does not cover the delivery of the vector format to the client; all vector formats are retained by 9UP. The start design fee includes three revisions. Subsequent revisions will incur a fee of 50 euros per review, billed to the client.
  2. Design Exclusivity: All design assistance provided by 9UP Ultimate will be exclusive to products manufactured and supplied by 9UP. This exclusivity ensures that the designs are uniquely associated with 9UP products and do not extend to competitors.
  3. Mandatory Inclusion of 9UP Logo: When utilizing designs provided by 9up, it is a requirement that the 9UP logo be prominently featured on the merchandise. This recognition ensures brand visibility and association with the quality and innovation delivered by 9UP products.
  4. Limitation to 9UP Products: Design assistance services will be exclusively offered for merchandise that is sourced from 9UP Ultimate. This limitation aims to maintain a consistent brand image and identity across all products associated with 9UP.
  5. Recognition Clause: In all instances where designs provided by 9UP are used by the client or associated entities, explicit recognition in the form of the 9UP logo must be included. This acknowledgment ensures proper attribution and alignment with the brand identity of 9UP.

Environments policy

Our policy sets a minimum order quantity of 10 pieces per fabric, new setup, or item. This minimum quantity requirement ensures optimal utilization of fabric roll space and printer resources, minimizing waste and environmental impact. By adhering to this policy, we aim to reduce our environmental footprint while maintaining fair prices, utilizing top-notch fabric, and upholding ethical production practices.


At 9UP, we value clear and efficient communication to ensure the smooth progress of our collaborations. To maintain clarity and avoid misunderstandings, we request that communication channels are kept streamlined and organized.

  1. Centralized Communication: We encourage communication to be centralized through designated channels agreed upon by both parties. This helps ensure that all communication is easily accessible and trackable.
  2. Avoiding Email Overload: While we appreciate open communication, we kindly request that customers refrain from inundating our team with numerous emails or messages across multiple platforms. Excessive communication can lead to oversight and confusion.
  3. Summarizing Long Discussions: In cases where communication becomes lengthy, it is the responsibility of the customer to summarize key points discussed in the latest email or communication. This helps ensure that important details are not overlooked and facilitates efficient decision-making.

By adhering to these communication guidelines, we can foster clear, concise, and effective communication channels that benefit both parties involved in our collaboration.


For custom jerseys requiring specific colours, please provide the corresponding Pantone color code. It’s important to note that only Pantone colours from a certified Pantone booklet can be utilized to ensure accurate colour matching.

Furthermore, we emphasize the use of physical Pantone color catalogues over digital representations. While digital Pantone swatches may be convenient, they can be unreliable for accurate colour representation. Therefore, we strongly recommend referencing the physical Pantone booklet to select colours for your custom jerseys.

In the event that a client chooses to use digital Pantone swatches, it’s essential to understand the limitations and potential discrepancies in colour accuracy. By opting for digital Pantone swatches, clients acknowledge the possibility of colour mismatches and agree not to raise complaints regarding colour discrepancies.

Adhering to these guidelines ensures that the colours of your custom jerseys are accurately represented and meet your expectations.

Sizing and Product Variation

Our handmade products may exhibit minor imperfections, such as unevenly cut threads or slight variations in stitching, inherent to the artisanal production process.

Inherent with custom apparel via sublimation, sizing can change up to 5% between garments. If the garment is severely over- or undersized in comparison to our sizing charts, we will reimburse entirely of the cost of the garment.

Quality of Work and Product Endurance

At 9UP, we are committed to delivering products that withstand even the most demanding conditions. Our commitment to quality begins with the materials we use and extends to the construction techniques employed in crafting our garments.

We utilize some of the most advanced fabrics and employ flat-lock stitching to ensure the durability and long-term performance of our products. These measures are taken to guarantee that our garments maintain their integrity and functionality, even under rigorous use.

In the rare event of fabric flaws severe enough to compromise the integrity of the garment, we stand behind our products and offer a replacement. However, it’s important to note that replacements will only be provided if the garment has not been used. To facilitate the replacement process, customers are required to provide sufficient proof of the malfunction.

Rest assured that we are dedicated to upholding the highest standards of quality and durability in every product we deliver.

Delivery and pickup

Once the garment is prepared for shipment, 9UP Ultimate will handle the packing and utilize a private delivery service for transportation. Once the goods leave the 9UP Ultimate premises, they fall under the responsibility of this private service, and their terms and conditions will be applicable.

9UP Ultimate will furnish the client with all tracking information. If the customer fails to retrieve the package within the specified timeframe or if the provided address is inaccurate, 9UP Ultimate cannot be held responsible. Consequently, any additional fees incurred due to the return of the package to Italy or storage costs will be the responsibility of the client.

Customization Flaw

If a number or name is incorrect and different from the order form submitted by you, we will apply a 50%discount on the next order.

Printed setup panel

If any flaws in the artwork, such as discrepancies in colors and design elements, are evident on the provided printed setup panel, and the customer approves it (as required for production to proceed, per the design paragraph above), the customer forfeits their right to seek recourse for any noticeable errors.

It is the customer’s responsibility to thoroughly review the setup (cf. design paragraph), including all design elements, and bring any issues to 9UP Ultimate’s attention before entering full-scale production.

Please note that any elements written in a language other than English should be clearly explained during the design process. Failure to do so may result in no refund being possible. For example, if a German kit includes non-English elements, it is imperative that these are communicated clearly during the design phase to avoid any discrepancies.

Invoice Responsibility

Upon receipt of the invoice, it is the responsibility of the customer to thoroughly review all details, including itemized charges, quantities, prices, and any applicable taxes or fees. Any discrepancies or errors must be reported to 9UP Ultimate.

By proceeding with payment, the customer acknowledges that they have reviewed the invoice and agree to the accuracy of the charges listed. Failure to report any discrepancies within the specified timeframe may result in the acceptance of the invoice as accurate and complete.

Additional customs fees may apply when shipping outside the EU commercial zone. These extra costs are the responsibility of the customers and are not included in the 9UP invoice.

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. 
To start a return, you can contact us at info@9upultimate.com.

If your return is accepted, you will be required to ship, according to our instructions, at your expense, the items back to us. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@9upultimate.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.